When IT issues arise, Langtech's support team responds promptly to provide technical expertise and exemplary customer service 24 hours a day. Flexibility is a cornerstone of our customer service philosophy, and we adapt our support model for each individual client's needs.The majority of the issues can usually be solved remotely, but our team of consultants and engineers is also available for on-site visits as needed.
To minimize emergency situations, Langtech focuses on proactive, regularly scheduled visits by our field staff. Our experience has shown virtually all potentially critical situations can be alleviated with a rigorous remote maintenance plan and regular on-site visits. However, our consultants and engineers are available for emergency visits should the need arise.
Our consultants, engineers and project managers have extensive experience providing IT solutions and support. This large breadth of knowledge, combined with our strategic partnerships with the top IT solutions vendors - Dell, Microsoft, Cisco, and VMware to name a few - ensure any support request will be resolved quickly and efficiently.
Langtech's Field Services ensure consistent delivery of service with each interaction by providing:
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