When IT issues arise, Langtech's support team responds promptly to provide technical expertise and exemplary customer service 24 hours a day. Flexibility is a cornerstone of our customer service philosophy, and we adapt our support model for each individual client's needs.The majority of the issues can usually be solved remotely, but our team of consultants and engineers is also available for on-site visits as needed.
To minimize emergency situations, Langtech focuses on proactive, regularly scheduled visits by our field staff. Our experience has shown virtually all potentially critical situations can be alleviated with a rigorous remote maintenance plan and regular on-site visits. However, our consultants and engineers are available for emergency visits should the need arise.
Our consultants, engineers and project managers have extensive experience providing IT solutions and support. This large breadth of knowledge, combined with our strategic partnerships with the top IT solutions vendors - Dell, Microsoft, Cisco, and VMware to name a few - ensure any support request will be resolved quickly and efficiently.
Langtech's Field Services ensure consistent delivery of service with each interaction by providing:
I have rarely worked with a firm that was so organized that I could count on continuously delivering function that allowed me to meet my commitments. It was truly a pleasure working with Langtech!Michael Skinner, (Large semiconductor firm)
Langtech gives us the technology and capacity of a big companyBill Scott, Partner, Agland Investment Services
We wouldn't know what to do without Langtech - they always have our backs.Carol Wong, Fund Manager, DBL Investors
If I have problems, they are always there and are very responsiveJoy Knox, IT Manager, Mohr Davidow Ventures
Langtech was on time, within budget, and the staff had a wealth of knowledge.2 thumbs up!Director of IT, Health Systems Design, Inc.
I'm continually Impressed with their knowledge of the latest trends in our industryKevin Finck, Sr Partner, Fink & Dadras LLP.
We have incredible reliability throughout our years of experiences with themMaurice Werdegar, CEO, Western Technology Investment.
Langtech provides all of our IT solutions in an efficient, timely manner at a very fair priceSteve Pence, President, US Sports, Nike Camps
Langtech has demonstrated that they truly get our business at all levels.Partner, Panorama Capital
Langtech been fantastic at responding quickly to our rapidly changing technology needs. We're so thankful to have you all on the Super Bowl team!Danielle, Vice President, San Francisco Bay Area Super Bowl 50 Host Committee Capital
I needed help after midnight. They called me back in less than 10 minutes and then resolved my issue completely. All with a great attitude. I truly appreciate it!Cathy, SF-based Venture Capital Firm